Shipping information

We can ship to the following countries: mainland Germany* with 19% MwSt.

* We cannot ship to the following German islands:

• Hiddensee: 18565
• North Frisian Islands: 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996–25999
• East Frisian Islands: 26465, 26474, 26486,26548, 26571, 26579, 26757
• Heligoland: 27498
• Neuwerk: 27499
• 78266 Büsingen am Hochrhein

We charge a flat rate of 4.90 EUR to ship orders with a value less than € 70 within the German mainland*. This also applies in exceptional cases where your order has to be shipped in several packages. There are no additional costs or fees for shipping other than those indicated there.
* We cannot ship to the following German islands:

• Hiddensee: 18565
• North Frisian Islands: 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996–25999
• East Frisian Islands: 26465, 26474, 26486,26548, 26571, 26579, 26757
• Heligoland: 27498
• Neuwerk: 27499
• Büsingen am Hochrhein: 78266

If no other timeframe is specified in the respective offer, the goods will be delivered within 3-10 working days following conclusion of the contract. Please note that deliveries will not be made on Sundays or public holidays. If you have ordered products with different delivery times, we will send the goods in a single shipment, unless we have agreed otherwise with you. In this case, the delivery time will be determined by the item with the longest delivery time.

If after 6 working days the package has not been delivered to your home and has not been left with neighbours, please send an email to [email protected]. We will contact the carrier and try to clarify the whereabouts of your package.

If some items are unavailable at short notice or there is a delay to the promised delivery time, we will inform you via email. In the event of unavailability of the ordered goods, we reserve the right not to deliver. In this case, we will inform you immediately and refund any payment already received without delay.

The shipment of your order will be handled exclusively by our logistics partners DPD and Scherbauer. We usually use DPD. For orders over 30 kg or particularly bulky goods, delivery will be carried out by the logistics company Scherbauer. (In such cases, please also include your telephone number. You can use the input field on the order overview page for this.)

Once we have handed the item(s) over to the parcel delivery company, we will send your tracking number to you by e-mail. You can easily look up the delivery status and find out where the shipment currently is.

If you do not have a shipping address within the delivery area in Germany, you can also order your Einhell products online and collect them from our factory in Landau an der Isar. You will pay for the products when you pick them up.

Here’s how it works:

1. Search for your desired items and add them to your shopping cart. Then click on the "Proceed to Checkout" button.
2. After entering your personal details, select the shipping method "Collect from factory outlet" then follow the subsequent instructions.
3. Finally, click on the "Order with obligation to pay" button. As soon as you have completed your purchase, we will send you an order confirmation by email.
4. Your order will usually be ready for collection from the Einhell factory outlet in Landau an der Isar within 1-3 working days. We will send you a separate pick-up notification by email. You will then have 10 days to collect your order.
5. When you come to pick up your order, you will need to bring your order confirmation or pick-up confirmation in either printed or electronic form, along with your ID card, passport, or driver's license.
6. Then pay for your order conveniently in person in the Einhell factory outlet using cash or a credit or debit card.

You can find our store at the following address:

Werksverkauf
Einhell Germany AG
Wiesenweg 22
D-94405 Landau/Isar, Deutschland

Telephone: +49 9951 959 3155

E-Mail: [email protected]

You can find a map and our opening hours hier.

Please note when shopping in our online shop and when entering your delivery address: we do not deliver to packing stations!

Please keep this in mind when entering your delivery address. This is the only way to ensure your order can be processed without errors.